Customer Service Associate(Voice/Non-Voice)

Hiring: Customer Contact Comms Associate

Location: Vikhroli, Mumbai

Experience: 1 to 3 Years

Qualification: HSC / Any Graduate

Industry: BPO / BPM

Process: Voice/ Non-Voice / Customer Support

We are hiring Customer Service Associates to handle customer queries and provide support through email, chat and other digital communication channels.

Roles & Responsibilities

• Handle customer queries through email, chat and web tickets.
• Resolve customer issues and complaints within defined timelines.
• Provide accurate information and ensure customer satisfaction.
• Follow up on pending customer requests and ensure timely closure.
• Update customer details and case information in CRM tools.
• Coordinate with internal teams to resolve customer concerns.
• Maintain service quality and meet defined performance targets.

Required Skills

• 13 years of experience in Customer Service / Customer Support.
• Experience in Email Support, Chat Support, Non-Voice or Voice Process.
• Good written and verbal English communication skills.
• Basic knowledge of CRM and ticketing tools.
• Good problem-solving and customer-handling skills.
• Comfortable working in rotational shifts, including weekends and holidays.

Interested candidates can apply with their updated resumes.