Relationship Managr.Team Leader Offplan

Job Title: Relationship Managers Team Leader
Department: Sales
Company: Signature Collection Realty
Location: Dubai, UAE
Role Overview
The Relationship Managers Team Leader is responsible for leading, coaching, and managing a team of Relationship Managers to achieve sales targets, deliver exceptional client experiences, and represent Signature Collection Realty as a premium luxury real estate brand. The role combines leadership, sales performance management, client relationship oversight, and coordination with management.
---
Key Responsibilities

Team Leadership & Management
Lead, supervise, and motivate a team of Relationship Managers.
Assign and distribute leads fairly and strategically.
Monitor daily activities, attendance, professionalism, and performance.
Conduct regular one-to-one meetings and team briefings.
Support recruitment, onboarding, and training of new team members.
Enforce company policies, dress code, and professional conduct standards.
Sales Performance & Targets
Ensure team members meet or exceed individual and team sales targets.

Track KPIs, conversion ratios, and client follow-ups.
Prepare and submit weekly and monthly performance reports to management.
Implement performance improvement plans when required.
Identify top performers and recommend rewards, promotions, or recognition.
Client Relationship Management
Oversee high-value and VIP client relationships.

Ensure excellent client experience from first contact to after-sales service.
Resolve escalated client issues professionally and efficiently.
Maintain long-term client retention and referral strategies.
Operations & Coordination
Coordinate closely with HR, Marketing, and Management.

Ensure accurate CRM usage and data updates by the team.
Monitor lead quality and feedback to improve marketing and sales strategies.
Participate in developer briefings, roadshows, events, and site visits.
Brand Representation
Maintain a luxury appearance and high professional standards at all times.

Ensure the team represents the company's premium image.
Act as a role model in ethics, attitude, and client handling.
---
Required Qualifications & Skills

Minimum 24 years experience in Dubai real estate sales.
Proven experience in team leadership or senior sales role.
Strong knowledge of Dubai property market (off-plan & secondary).
Excellent communication, negotiation, and people-management skills.
Fluent in English (Arabic, Russian, or other languages is a plus).
Strong CRM, reporting, and organizational skills.
Results-driven mindset with strong problem-solving ability.
---
Key Performance Indicators (KPIs)

Team sales volume and revenue
Lead conversion rate
Client satisfaction and retention
Team attendance and professionalism
CRM accuracy and reporting compliance
---
What We Offer

Competitive salary + commission structure
Leadership growth and career advancement
Premium office location and brand positioning
Supportive management and structured HR policies
Performance-based incentives and recognition