Customer Service Manager

Job Profile

We are looking for an experienced Customer Service Manager to manage customer accounts, coordinate order processing, and ensure smooth communication between customers and internal teams. The candidate will play a key role in maintaining customer satisfaction by ensuring timely order execution, proper documentation, and efficient issue resolution.

Key Responsibilities

• Handle customer inquiries, order requests, and service-related communication.
• Manage the order lifecycle from inquiry to dispatch and delivery.
• Coordinate with internal teams including sales, logistics, warehouse, and accounts for smooth order execution.
• Track shipments and provide regular delivery updates to customers.
• Assist the sales team with quotations, product information, and order follow-ups.
• Maintain order documentation such as invoices, COAs, delivery challans, and shipping documents.
• Manage customer complaints and ensure timely resolution.
• Coordinate sample dispatches and maintain tracking records.
• Maintain accurate records of customer interactions and order details.

Required Skills

• Strong communication and customer relationship skills
• Order processing and coordination experience
• Problem-solving and complaint handling
• Good organizational and multitasking abilities
• Proficiency in MS Office (Excel, Word)

Qualifications

• Bachelors degree in any discipline.
• 2-3 years of experience in Customer Service / Customer Support / Sales Coordination roles.
• Experience in B2B or manufacturing industry will be preferred.
• Knowledge of ERP / CRM systems is an advantage.

• Professional growth opportunities
• Supportive team environment
• Exposure to B2B customer management.