Customer Service Manager

We are seeking a dedicated and experienced Customer Service Manager to join our team in Karnataka. The ideal candidate will have a strong background in customer service management, particularly with expertise in ServiceNow and Customer Service Management (CSM). This role is crucial for ensuring that our customer service operations run smoothly and efficiently, providing exceptional service to our clients.

Key Responsibilities:

• Oversee the daily operations of the customer service department, ensuring that all customer inquiries and issues are addressed promptly and effectively.
• Implement and manage customer service strategies that enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to improve service delivery and resolve customer issues.
• Utilize ServiceNow to track customer interactions and manage service requests, ensuring that all data is accurately recorded and analyzed.
• Train and mentor customer service representatives, fostering a culture of excellence and continuous improvement.
• Monitor key performance indicators (KPIs) to assess the effectiveness of customer service initiatives and make data-driven decisions.

Required Skills:

• Proven experience in customer service management, with a focus on CSM and ServiceNow.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and generate actionable insights to improve service delivery.
• Proficiency in using customer service software and tools.

If you are passionate about delivering outstanding customer service and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity.