Human Resources Administrator (US Shift)

HR Admin Executive

About the Role

We are looking for a people-oriented HR Admin professional to support our Customer Support department during the night shift (6 PM to 3 AM). This role will act as the primary Admin and HR point of contact for employees, ensuring smooth day-to-day operations, employee support, and workplace engagement while maintaining a positive employee experience. The ideal candidate should be highly organized, approachable, solution-driven, and capable of handling both HR and administrative responsibilities in a fast-paced environment.

Key Responsibilities

• Manage end-to-end administrative activities including travel management, transport coordination, facility management, vendor coordination, and other operational requirements.
• Handle night shift administrative requirements and ensure business continuity during shift hours.
• Coordinate with internal stakeholders for office maintenance, seating arrangements, access management, and employee support needs.
• Serve as the primary point of contact for resolving any admin-related issues arising during the night shift.
• Act as the dedicated HR representative for the Customer Support team in the night shift.
• Address employee concerns, queries, grievances, and workplace issues in a timely and professional manner.
• Build strong relationships with employees and managers to foster a positive work environment.
• Plan, organize, and drive employee engagement initiatives and fun activities for the Customer Support team.
• Support employee wellness, recognition, celebrations, and team-building initiatives.
• Contribute towards enhancing employee morale and workplace culture.
• Maintain HR and admin records, trackers, and reports as required.
• Ensure adherence to company policies, processes, and workplace standards.
• Coordinate effectively with HR, Admin, Facilities, IT, and leadership teams for seamless operations.

Required Skills & Qualifications

• Bachelors Degree in any discipline. Masters is a plus.
• 4–6 years of relevant experience from the BPO industry. Preferably US based..
• Experience in handling employee relations and workplace concerns.
• Good exposure to travel management, facility management, and general administration.
• Ability to work independently during night shifts and handle multiple priorities.
• Proficiency in MS Office and HR tools/systems is preferred.

PERKS OF JOINING:

The Culture: most companies talk about their values, we live them.

• Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth.
• Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life.
• Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA.
• Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses.

The Work: stability of a market leader with the hunger for innovation and growth of a start-up

• Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions.
• Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it.
• Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident.

ABOUT SILVERMINE GROUP:

Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers equipment stays on the road and their businesses keep humming.

Website:Silvermine GroupProducts:eform2290 and emcs150

Apply on: [HIDDEN TEXT]Location: Bangalore