Customer Care Executive

Job Title:Executive - Reports

Location: Hyderabad

Employment Type: Full-time | Timings: Shift based (8am-4pm) or (2:30pm - 10pm)

About the Role

We are looking for a motivated and responsible individual to join our Reports Team. The candidate will play a key role in handling partner coordination, addressing customer queries, and ensuring smooth operations. This role requires strong communication skills, patience, problem-solving ability, and flexibility to work across different shifts as per business requirements.

Key Responsibilities

• Coordinate with partners to resolve queries and ensure timely completion of work.
• Address and manage customer queries with responsibility and patience.
• Collaborate effectively with team members to deliver consistent results.
• Learn processes quickly and adapt to changes as needed.
• Ensure accuracy and attention to detail while preparing and managing reports.
• Maintain flexibility with work timings as per team and business needs.
  

Requirements

• Strong problem-solving skills with a focus on getting work done.
• Good communication skills (verbal and written).
• Quick learner with the ability to adapt to new processes.
• Responsible, patient, and customer-focused.
• Team player with collaborative attitude.
• Flexible with work timings.
  

Preferred Qualifications

• Prior experience in customer service, reporting or coordination roles is a plus.