Customer Support Executive

Company Name:- Vyapar app

Customer Support Executive

Customer Experience-Inbound

About Vyapar:

We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.

Responsibilities:

• Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
• Follow up customer calls wherever is necessary .
• Explain product features, pricing, and benefits to interested customers.
• Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
• Attend mandatory training sessions to stay updated on product or company policy changes.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.

Desired Skills and Requirements:

• EXP &Fresher (Pass out 2022)
• Any Graduate (Pass out 2022)
• Language:-English, Hindi & Marathi

• Proven experience in a customer support role, preferably in an inbound call center environment.
• Proficient in relevant computer applications
• Having accounting knowledge is a plus.
• Excellent communication and active listening skills.

Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program .

Other Mandates: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.

Nistha Singh- 7795094472