It Officer

• The key responsibilities shall comprise:
• 1. Provide L-1 technical support to end users for Laptop, Desktop, Printers, Scanners and other IT Assets.
• 2. Configure and manage basic network devices such as routers, switches and Wi-Fi Access points.
• 3. Manage ILL, LAN/WAN issues, internet outages, and Wi-Fi problems in coordination with network teams.
• 4. Coordinate with ISPs and internal network teams to resolve link failures.
• 5. Provide remote and on-site support to branch offices and field teams using various tools.
• 6. Configure and provide support on email services (ZOHO, G-suite) and Email clients like Outlook and thunderbird.
• 7. Knowledge of Ubuntu and Windows Operating System installation, configure and troubleshooting.
• 8. Install, Configure and troubleshooting Libra, WPS and MS -Office in both ubuntu and Windows OS.
• 9. Maintain ticket logs and ensure timely resolution within defined SLAs using ticketing system.
• 10. Maintain Inventory of IT Assets.
• 11. Coordinate with vendors and field staff to resolve IT infrastructure issues at branches or remote locations.
• 12. Perform periodic system updates, antivirus installation, and OS upgradation/patching.
• 13. Support new branch setups including hardware provisioning and basic networking.
• 14. Provide support for CCTV installation and troubleshooting.
• Other Details :
• 1. Education: BCA, Hardware & Networking Diploma

2.Minimum Work Exp required: 2-3 years.

• 3. Industry Exp (NBFC) : NBFC-MFI
• 4. WorkLocation: Telangana
• 5. Language Knowledge: English, Hindi, Telgu

6.Age: 22-30 Years.

7. Gender: Male

Contact - 8826753522 (Pinky Yadav) HR