Operations Manager - Trading Business (Kolkata)

• Operations Manager - Trading Business (Kolkata)
• Company: SINEO
• Job Location: Kolkata, West Bengal, India
• Employment Type: Full-time
• Experience Required: 7 - 10 years
• : Operations Manager
• Position: Operations Manager
• Company: Smarketz International Pvt Ltd
• Experience: 710 Years
• Industry Preference: Trading Business / Commercial Operations
• Employment Type: Full-Time
• Job Summary

Smarketz is looking for an experienced and result-oriented Operations Manager with 710 years of experience in trading business operations, business development, and customer success management (CSM).

The candidate will be responsible for managing day-to-day business operations, streamlining internal processes, maintaining customer relationships, coordinating with sales and business development teams, and ensuring efficient business performance. The ideal candidate should have strong commercial acumen, operational leadership skills, and experience in driving business growth while maintaining customer satisfaction.

• Key Responsibilities
• 1. Operations Management
• Oversee daily business operations and ensure smooth functioning across departments.
• Develop, implement, and improve operational processes to enhance productivity and efficiency.
• Monitor operational performance, identify bottlenecks, and implement corrective measures.
• Coordinate with internal teams, vendors, suppliers, and business partners to ensure timely execution of business activities.
• Establish standard operating procedures (SOPs) and monitor adherence to company policies.
• 2. Trading Business Operations
• Manage operational activities related to trading, including order processing, inventory coordination, procurement, and delivery follow-ups, as applicable to the business model.
• Coordinate with suppliers, distributors, customers, and other stakeholders.
• Monitor order fulfilment, stock availability, pricing coordination, and transaction documentation.
• Ensure timely resolution of operational issues and minimize delays in business transactions.
• Track operational costs and identify opportunities to improve margins and profitability.
• 3. Customer Success Management (CSM)
• Manage customer relationships and ensure a high level of customer satisfaction.
• Understand customer requirements, resolve escalations, and ensure timely service delivery.
• Develop customer retention strategies and improve repeat business.
• Monitor customer feedback, service quality, and issue resolution timelines.
• Coordinate with sales and operations teams to deliver a consistent customer experience.
• 4. Business Development (BD)
• Support business growth by identifying new business opportunities, customers, and potential markets.
• Build and maintain relationships with clients, channel partners, and business associates.
• Work closely with the sales team to improve customer acquisition, conversion, and retention.
• Identify opportunities for upselling, cross-selling, and expanding existing accounts.
• Track business performance against targets and prepare regular management reports.
• 5. Team Management and Reporting
• Lead, guide, and monitor the performance of the operations team.
• Set operational targets and ensure accountability across team members.
• Prepare MIS reports covering operations, customer satisfaction, business performance, and key metrics.
• Analyse performance data and recommend process improvements to management.
• Ensure effective communication and coordination across departments.
• Required Qualifications and Skills
• Bachelor's degree in Business Administration, Commerce, Operations Management, or a related field.
• 710 years of relevant experience in operations management, preferably in a trading or commercial business.
• Strong understanding of trading operations, order management, vendor coordination, and customer handling.
• Experience in customer success management, client relationship management, or business development.
• Strong leadership, negotiation, communication, and problem-solving skills.
• Ability to manage multiple priorities and work in a target-driven setting.
• Proficiency in MS Excel, reporting, MIS, and business management tools. .