Customer Relations Manager

You will be responsible for responding to client queries via phone, actively engaging in conversations about their weight loss journey, dietary challenges, and any health concerns they may be experiencing while taking their feedback. Additionally, you will offer ongoing support and encouragement to clients to ensure they feel motivated and empowered to achieve their weight loss goals. Building strong relationships with clients for loyalty and trust in our clinic's services and staff will be a key aspect of your role. You will also be required to maintain accurate and up-to-date client records, documenting contact information, appointment details, and treatment history. Collaborating with other staff members to ensure the seamless operations of the clinic will also fall under your responsibilities. Implementing effective strategies to retain clients and promote repeat business from existing customers will be crucial.

Key Responsibilities:

• Respond to client queries via phone and engage in conversations about their weight loss journey
• Offer ongoing support and encouragement to clients
• Build strong relationships with clients for loyalty and trust
• Maintain accurate and up-to-date client records
• Coordinate with other staff members to ensure seamless operations of the clinic
• Implement effective strategies to retain clients and promote repeat business

Qualifications Required:

• Graduate with a minimum of 1 year of work experience in Tele calling or as a Customer Relationship Executive
• Effective interpersonal skills with the ability to listen and understand
• Strong follow-up skills
• Good command over English
• Organized individual with the ability to prioritize tasks
• Working proficiency in MS Office

Additional Details:

The job type is full-time and permanent. The benefits include cell phone reimbursement. The work location is in person.,