AI ERP Support Specialist (US Hours)

About Skalable

Skalable Technologies is a 17-year-old, Inc. 5000 product-led company building the next generation of AI-powered ERP systems. Trusted by global enterprises such as Siemens and Tesla, we transform complex ERP environments into intelligent, automated platforms through our AP Automation solutions, autonomous Finance Agents, and enterprise integration platform. While running mission-critical ERP systems at scale, we continuously experiment with emerging AI and ERP technologies, bringing only what proves valuable into production. At Skalable, Finance Agents are not concepts but real systems, and everyone plays a role in shaping what comes next in a lean, execution-focused culture where ownership, speed, and measurable outcomes matter more than titles or talk.

About the Role

Finance teams waste thousands of hours on work that shouldn't require a human. We're fixing that.

You'll support US-based finance teams running ERP systems and you'll do it using AI tools that are changing how support works. This isn't traditional support. You'll use AI daily to solve problems faster than anyone thought possible.

This is a role that's quickly becoming critical as finance teams adopt AI. You can get in now.

Key Responsibilities

• Support US clients on their ERP and finance/supply chain processes
• Troubleshoot issues — calmly, methodically, thoroughly
• Use AI tools daily — not as an experiment, but as how you work
• Support month-end, year-end, and critical business processes
• Document issues clearly so the team learns from every ticket
• Know when to dig deeper and when to escalate

Who You Are

• B.Com, M.Com, or Finance/Supply Chain degree (pursuing Masters on weekends? That works)
• Strong understanding of business processes — how finance or supply chain actually runs
• Excellent English communication — you'll talk directly to US clients
• Hungry to learn, comfortable figuring things out
• Comfortable working permanent night shift
• Genuinely curious about AI and want to build a career at that intersection

Good to Have

Finance Track:

• Hands-on experience with reconciliations (bank, vendor, intercompany)
• Understanding of AP, AR, GL, Fixed Assets
• Month-end / year-end close experience

SCM Track:

• Understanding of procurement, inventory, warehouse operations
• Order-to-cash or procure-to-pay process knowledge

Either Track:

• 0-2 years in ERP or business systems
• Prior support or help desk experience
• BPO/KPO experience with US clients
• Any ERP certifications

Why Join Skalable

• Direct US client exposure from day one
• AI-native workflow — you'll use tools daily that most companies are still piloting
• Growth path — support consulting or support AI specialist
• Real business problems — not simulations, not training environments

Key Skills: ERP Support, Finance, Accounting, AP, AR, GL, Reconciliation, Supply Chain, Customer Support, AI Tools, US Clients

Education: B.Com / M.Com / BBA / MBA (Finance or Supply Chain)