Loan Collections Officer

What role you will play in team: You will be a vital part of our loan recovery team, focusing on effective communication with borrowers and ensuring timely repayment of outstanding loans.

What you will do: You will contact borrowers, negotiate payment plans, and maintain accurate records of all collection activities.

Key responsibility:

• Contact borrowers with outstanding loan payments to arrange repayment.
• Negotiate payment plans that are mutually agreeable.
• Maintain accurate records of all collection activities.
• Follow up on payment arrangements to ensure timely repayment.
• Escalate difficult cases to senior management as needed.
• Adhere to all legal and ethical collection practices.

Required Qualification and Skills:

• Bachelor's degree or equivalent experience.
• 0-1 year of experience in collections or a related field (preferred).
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving skills.
• Proficiency in using CRM software.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Supportive and collaborative team environment.
• Comprehensive training and development program.
• Health benefits.

A Day in the Life: A typical day would involve making phone calls, sending emails, negotiating with borrowers, updating records, and escalating complex cases.