Operations Manager

Role & responsibilities

• Manage daily hospital operations and coordinate with OPD, IPD, ICU, Emergency, OT, Laboratory, Radiology, Pharmacy, and other departments.
• Monitor patient flow, bed occupancy, admissions, discharges, and turnaround times.
• Coordinate with doctors, nursing staff, paramedical staff, and administrative teams for smooth hospital functioning.
• Ensure adequate manpower deployment, staff scheduling, and departmental coordination.
• Monitor patient satisfaction, address grievances, and improve service quality.
• Ensure compliance with hospital policies, SOPs, NABH standards, and applicable healthcare regulations.
• Coordinate with Billing, TPA, Insurance, Front Office, HR, Purchase, and Facility Management departments.
• Monitor hospital revenue, operational expenses, budgets, and resource utilization.
• Ensure availability of medical equipment, consumables, and essential supplies.
• Conduct operational audits, review KPIs, prepare MIS reports, and implement corrective actions.
• Coordinate infection control, patient safety, biomedical waste management, and emergency preparedness activities.
• Identify operational gaps and implement process improvements to enhance efficiency and patient experience.

Preferred candidate profile

• Education: Bachelor's degree in Hospital Administration, Healthcare Management, or a related field. Master's degree in Hospital Administration (MHA/MBA Healthcare) preferred.
• Experience: 5 - 10 years of experience in hospital operations or administration, preferably in a multi-specialty or super-specialty hospital.
• Industry Preference: Hospitals, healthcare organizations, and medical service providers.
• Functional Expertise: Hospital operations, OPD/IPD management, patient flow management, manpower planning, quality assurance, and interdepartmental coordination.
• Technical Knowledge: Familiarity with NABH standards, hospital information systems (HIS/HMS), MIS reporting, TPA/insurance coordination, and hospital revenue cycle management.
• Key Competencies: Leadership, team management, communication, problem-solving, decision-making, and process improvement.
• Preferred Exposure: Experience in managing hospital departments, improving patient satisfaction, monitoring operational KPIs, and ensuring regulatory compliance.
• Location Preference: Pune, Maharashtra.
• Candidate Attributes: Strong organizational skills, a patient-centric approach, and the ability to manage multiple operational priorities efficiently.