Sales Officer - Field Officer, Collection Officer, Loans

About the Position

The Sales Officer is responsible for delivering exceptional service to customers by promoting and selling financial products, specifically loans and microfinance solutions. This role demands a focus on customer needs, accuracy in transactions, and adherence to regulatory standards. The Sales Officer will engage with potential clients in the field to expand the customer base while ensuring satisfaction through effective relationship management.

Accountabilities

• Identify and approach potential clients for loan and microfinance offerings.
• Conduct field visits to assess client needs and provide tailored financial solutions.
• Present and communicate the benefits and features of financial products to clients clearly.
• Aid clients throughout the loan application process, ensuring all necessary documentation is provided.
• Maintain follow-up communications with clients to facilitate timely collections while fostering positive relationships.
• Collaborate with the sales team to meet established sales targets on a monthly and quarterly basis.
• Keep precise records of client interactions and sales activities within the CRM system.

Skills and Experience Required

• Strong sales proficiency combined with effective negotiation abilities.
• Exceptional communication and interpersonal skills suitable for client engagement.
• Comprehensive understanding of microfinance principles and loan products is advantageous.
• Proficient in CRM software as well as Microsoft Office Suite applications.

Applications will be assessed against the stated requirements for this position.