Sr Engineer

MDM L1 Support Executive (SAP HANA/MDG)

Role Summary

Responsible for first-level support of Master Data Management activities, ensuring timely creation, maintenance, and governance of customer, vendor, material, and other master data within SAP HANA/MDG environments.

Key Responsibilities

• Process master data creation, modification, extension, and deactivation requests.
• Validate data requests against established governance standards and SOPs.
• Provide L1 support for master data-related issues and service requests.
• Monitor and manage ticket queues within agreed SLAs.
• Perform data quality checks to ensure accuracy, completeness, and consistency.
• Identify and prevent duplicate master records.
• Escalate complex issues to L2/L3 support teams when required.
• Support master data workflows and approval processes.
• Generate periodic reports on SLA compliance, data quality, and backlog status.
• Maintain documentation, SOPs, and knowledge repositories.
• Assist business users with master data queries and process guidance.
• Support internal and external audit requirements related to master data governance.

• Bachelors degree in Commerce, Business Administration, Computer Applications, Engineering, Supply Chain, or related field.
• 1–3 years of experience in SAP Master Data Management, SAP MDG, or SAP HANA support.
• Knowledge of Material Master, Vendor Master, Customer Master, and Finance Master Data.
• Familiarity with ticketing tools such as ServiceNow, Jira, or SAP Solution Manager.
• Understanding of data governance and data quality concepts.
• Strong proficiency in Microsoft Excel and reporting tools.
• Good analytical, communication, and problem-solving skills.
• Experience in shared services, manufacturing, or engineering industries preferred.
• SAP MDG or SAP Master Data certification preferred.