Sales Manager

Roles & Responsibilities Based on KRA

1. Sales Revenue

• Drive sales activities to achieve assigned monthly and annual revenue targets.
• Identify new business opportunities and convert leads into orders.
• Maintain regular follow-up with customers to ensure continuous order flow.
• Travel for domestic visits to 5-star and 4-star hotels/properties and corporate clients for meetings, product presentations, and business development activities.

2. Customer Satisfaction

• Ensure timely response to customer queries and provide accurate information.

3. Samples Management

• Ensure all issued samples are returned within 30 days and maintain proper tracking and follow-up for timely collection.

4. Payment Collection

• Follow up with customers for timely payment as per agreed credit terms.
• Coordinate with the finance team for reconciliation of outstanding payments.
• Highlight payment delays and support in reducing overdue amounts.

5. Inventory Sold

• Promote and sell slow-moving and non-moving inventory to reduce stock ageing.
• Identify suitable customers for available inventory and share timely updates.
• Support SCM in maintaining optimum stock levels.

6. Lead Generation

• Generate quality leads through market visits, references, and networking.

• Share all lead details with the CRM team to ensure accurate and timely updating of data in SAP.

• Achieve the quarterly target of 100 qualified leads.

• Participate in trade show exhibitions to promote products, engage with customers, and generate new business opportunities.

7. Key Customer Engagement

• Identify top customers and add them to the WhatsApp group with Product/Design teams.
• Ensure regular communication and sharing of new designs, updates, and offers.
• Strengthen customer relationships through proactive engagement.

8. Workplace Discipline / Ethics

• Follow company policies, attendance norms, and code of conduct.
• Maintain professional behavior with colleagues, customers, and vendors.
• Participate in 360 feedback and work on areas of improvement.