Customer Experience Executive (Guwahati)

About the team

Be Part of Something Extraordinary.

Our Customer Experience team is a dynamic group of professionals who thrive on empathy, precision, and care. Were not just any team - were the heart of our company, ensuring that every customer feels valued and appreciated. Our mantra We make the customer feel like theyre the king. Its simple, but its what sets us apart. If you want to be part of a team where your dedication creates lasting impressions, this is where you belong.

About the role

Are you passionate about creating exceptional customer experiences Do you thrive on solving problems and guiding others If so, we want you on our team!

As a Customer Experience Executive, youll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings.

Needless to say, theres never a dull time at slice. Youll be promised all the perks of joining a fast-paced, hyper-growth startup that aims to disrupt the payments space.

What You will do

• Deliver Top-Notch Support: Ensure every customer query is met with a quality response, following our SOPs to keep interactions smooth and efficient.
• Be a Customer Advocate: Tune in to what our customers really need and guide them through using specific features that make a difference.
• Dive into Problem-Solving: Love a challenge Analyze and report product issues by exploring different scenarios or stepping into the customers shoes.
• Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
• Collaborate and Innovate: Got a great idea from a customer Share feature requests and clever workarounds with the team to keep our product evolving.
• Stay Ahead of the Curve: Excite our customers by informing them about the latest features and functionalities as soon as theyre available.
• Ensure Resolution: Dont just solve problems—follow up with customers to make sure everythings running smoothly on their end.
• Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement

What you will need

• Bring Your Experience: Have at least 2 years in a customer facing role Great! If youre a fresher with outstanding communication skills, wed love to hear from you too.
• Versatile Support: Ready to tackle it all Youll be handling calls, chats, and emails, so flexibility is key.
• Customer-Centric Approach: Were all about our customers—you should be too.
• Tech-Savvy: Familiar with help desk software and remote support tools Even better if you know your way around CRM systems.
• Communication Pro: Strong communication and problem-solving skills are a must. We need someone whos fluent in both English and Hindi.
• Juggle Like a Pro: Youll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.

Life at slice:

Life so good, youd think were kidding:

• Competitive salaries. Period.
• An extensive medical insurance that looks out for our employees & their dependants. Well love you and take care of you, our promise.
• Flexible working hours. Just dont call us at 3AM, we like our sleep schedule.
• Tailored vacation & leave policies so that you enjoy every important moment in your life.
• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
• Learning and upskilling opportunities. Seriously, not kidding.
• Good food, games, and a cool office to make you feel like home. An environment so good, youll forget the term colleagues cant be your friends.
• We believe in equality. Period.

At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.

We consider all qualified job-seekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Come join our crew!

About us

• slice
• A new bank for a new India
• slices purpose is to make the world better at using money and time, with a major focus
• on building the best consumer experience for your money. Weve all felt how slow,
• confusing, and complicated banking can be. So, were reimagining it. Were building
• every product from scratch to be fast, transparent, and feel good, because we believe
• that the best products transcend demographics, like how great music touches most of
• us.
• Our cornerstone products and services: slice savings account, slice UPI credit card, slice
• UPI, slice UPI ATMs, slice fixed deposits, slice borrow, and UPI-powered bank branch are
• designed to be simple, rewarding, and completely in your control. At slice, youll get to
• build things youd use yourself and shape the future of banking in India. We tailor our
• working experience with the belief that the present moment is the only real thing in life.
• And we have harmony in the present the most when we feel happy and successful
• together.
• Were backed by some of the worlds leading investors, including Tiger Global, Insight
• Partners, Advent International, Blume Ventures, and Gunosy Capital.