DGM - Operations

Job Role - DGM Operations

Location - Jaipur

Role Overview

We are looking for an experienced and performance-driven Regional Operations Head to lead and scale operations across multiple outlets within our QSR/Restaurant chain. The ideal candidate must have a strong background in managing large-scale restaurant operations, ensuring operational excellence, driving profitability, and maintaining brand standards across locations.

This role requires hands-on leadership, strong P&L ownership, and proven experience managing at least 30 outlets in the last role.

Key Responsibilities

1. Multi-Outlet Operations Management

• Oversee end-to-end operations for 30+ outlets across the assigned region.
  
• Ensure consistent implementation of SOPs, food quality standards, hygiene protocols, and service excellence.
  
• Monitor daily store performance metrics including sales, footfall, and customer satisfaction.
  
• Conduct regular store audits and operational reviews.
  

2. Revenue & Profitability Management

• Drive regional revenue growth and profitability targets.
  
• Manage P&L for the region, ensuring cost control and margin improvement.
  
• Analyze sales trends, wastage reports, and operational costs to optimize performance.
  
• Implement strategies to improve same-store sales growth.
  

3. Team Leadership & Development

• Lead and mentor Area Managers and Store Managers.
  
• Drive performance management systems and productivity improvement.
  
• Ensure proper staffing, training, and succession planning.
  
• Foster a high-performance and customer-centric culture.
  

4. New Store Openings & Expansion Support

• Support new store launches and ensure smooth operational setup.
  
• Coordinate with cross-functional teams (HR, Supply Chain, Marketing, Finance).
  
• Standardize processes during expansion to maintain operational consistency.
  
  

Eligibility Criteria

• Experience: Minimum 12 years in QSR/Restaurant chain operations.
  
• Last Role Requirement: Must have managed at least 30 outlets in the previous role.
  
• Strong experience in multi-unit leadership and regional P&L management.
  
• Proven track record in driving revenue growth and operational efficiency.
  
• Experience in fast-paced, high-volume QSR environments preferred.
  
• Candidates must be currently based in or originally from North or West India.

Interested Candidates can drop their cv's at nishas@smart-source.in

Regards

Nisha Singh

smart Source