AGM HR Operations & Payroll

Role Overview

This leadership role will drive end-to-end HR Operations, Payroll, Compliance, and HR Systems for the organization. The incumbent will lead teams, ensure audit readiness, implement scalable HRMS solutions, and partner closely with the CHRO to deliver operational excellence and a seamless employee experience.

Key Responsibilities

1. Leadership & Team Management

• Lead, mentor, and scale HR Operations, Payroll, Compliance, and HRMS teams
• Drive performance management, capability building, and succession planning
• Establish strong governance frameworks, SLAs, and service delivery excellence

2. HR Operations & Onboarding Excellence

• Own the entire employee lifecycle (hire-to-retire)
• Design and implement best-in-class onboarding programs to ensure smooth employee integration and experience
• Standardize and optimize HR processes across locations
• Drive continuous improvement in employee touchpoints and HR service delivery

3. Payroll Leadership

• Head end-to-end payroll operations for a large, multi-location workforce
• Ensure accurate and timely payroll processing, including variable pay, reimbursements, and full & final settlements
• Oversee payroll audits, reconciliations, and compliance reporting
• Partner with Finance for budgeting, forecasting, and cost optimization

4. Statutory Compliance & Audit

• Ensure full compliance with all applicable Indian labor laws (PF, ESI, PT, LWF, gratuity, bonus, Shops & Establishment, etc.)
• Lead internal and external audits (statutory, payroll, labor compliance) and ensure audit readiness at all times
• Identify compliance risks and implement mitigation frameworks
• Manage relationships with auditors, consultants, and regulatory authorities

5. HRMS Implementation & Management

• Lead selection, implementation, and optimization of HRMS/payroll systems
• Drive digital transformation initiatives including automation, employee self-service, and workflow management
• Ensure data accuracy, integrity, and system governance
• Partner with IT/vendors for system upgrades, integrations, and troubleshooting

6. Reporting & Strategic Partnering

• Develop and present HR dashboards, MIS, and analytics to leadership
• Provide insights on workforce metrics, cost, compliance risks, and productivity
• Act as a strategic partner to the CHRO and leadership team
• Collaborate with Finance, Legal, and Business Heads

Key Requirements

• MBA / PGDM in HR or related field
• 1015 years of experience in HR Operations, Payroll, Compliance, and HR Systems
• Proven experience in leading teams and managing large-scale, multi-location operations
• Strong expertise in Indian labor laws, payroll governance, and audits
• Hands-on experience in HRMS implementation and transformation projects
• Strong analytical, leadership, and stakeholder management skills

Preferred Experience

• Experience in real estate, co-working, or service-led organizations
• Exposure to high-growth environments, scaling operations
• Strong background in process automation and HR digitization

Key Competencies

• Strategic thinking with strong execution focus
• Operational excellence and process orientation
• High ownership and accountability
• Strong problem-solving and decision-making ability
• Ability to influence and collaborate with senior stakeholders