Operations Executive(Soft Services)

Job Title: Operations Executive (Soft Services)

Department: Facility Management

Job Summary:

We are looking for an Operations Executive to manage and oversee Soft Services operations at the facility, including housekeeping, pest control, horticulture, pantry, and front office support services. The ideal candidate will ensure high service standards, effective vendor coordination, and smooth day-to-day facility operations.

Key Responsibilities:

• Supervise and manage day-to-day Soft Services operations, including housekeeping, pest control, horticulture, pantry, and waste management.
• Ensure adherence to cleanliness, hygiene, and service quality standards across the facility.
• Coordinate with vendors for service delivery, quality checks, and resolution of service-related issues.
• Monitor manpower deployment, attendance, and performance of soft services staff/vendors.
• Maintain checklists, logs, and reports for daily/weekly/monthly operations.
• Handle inventory and stock management for housekeeping and pantry consumables.
• Address and resolve employee/occupant complaints related to soft services promptly.
• Coordinate with vendors for AMC, negotiation, and cost optimization.
• Ensure compliance with safety, hygiene, and statutory norms.
• Support in organizing events, deep-cleaning drives, and facility audits.
• Prepare MIS reports related to soft services budget, consumption, and vendor performance.

Key Skills Required:

• Good knowledge of Soft Services operations (housekeeping, pest control, horticulture, pantry, etc.)
• Vendor management and coordination skills
• Good communication and interpersonal skills
• Strong Excel/data management and reporting skills
• Inventory and consumables management
• Problem-solving and complaint-handling ability
• Team supervision and people management
• Proactive, disciplined, and hands-on approach
• Ability to multitask and handle cross-functional coordination

Qualifications:

• Graduate in any discipline (Hospitality/Facility Management preferred)