Travel Sales Consultant

Job Overview:

We are looking for dynamic and customer-focused Travel Sales Consultants to join our team for the Australia and UK travel process. The ideal candidates will have hands-on experience in international flight bookings, ticketing, and customer service. Candidates with proficiency in the Punjabi language will be given high preference, as many of our customers are from Punjabi-speaking regions.

Key Responsibilities:

• Handle customer inquiries and bookings for international and domestic flight tickets.
• Manage B2B and B2C sales for Australia, New Zealand, and UK markets.
• Issue, reissue, and process date changes, schedule changes, and refunds.
• Provide accurate fare quotations using GDS platforms.
• Interact with airlines to resolve queries related to ticketing or travel issues.
• Deliver excellent service while maintaining a high conversion rate.

Required Skills and Qualifications:

• 6 months to 8 years of experience in travel sales, ticketing, or post-sales support.
• Excellent working knowledge of GDS systems (Galileo, Amadeus, Sabre, Apollo, or Worldspan).
• Strong understanding of domestic and international fare rules.
• Good geographical knowledge (city codes, airport codes, time zones, etc.).
• Strong communication skills and ability to handle international clients.
• Punjabi language proficiency is mandatory (spoken fluency).
• Willingness to work in rotational shifts aligned with international time zones.

Why Join Us:

• Opportunity to work in a fast-growing international travel process.
• Exposure to global markets (Australia, UK, and New Zealand).
• Attractive incentives based on performance.
• Friendly and professional work environment in Gurugram.

Company: Smartcall OPC Private Limited

Location: Gurugram, Haryana