Post-Trade Application Support

Post-Trade Application Support

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Post-Trade Application Support to support and maintain the production environment for Post Trade applications.

Responsibilities:

• Deliver 1st and 2nd line support for Post Trade applications for Asia markets and practices.
• Partner with the global support teams, infrastructure and development teams to ensure quality support to our end users.
• Report & escalate incidents to the appropriate chain of command with focus on business and technology communications to end users and senior management.
• Work with BCP coordinators to perform disaster recovery exercises and assist with audits.
• Carry out post incident review with development and infrastructure teams.

Requirements:

• Relevant experience in production support in a financial service environment.
• Technical proficiency in Oracle SQL, UNIX-flavor operating systems, and automation tools.
• Familiar with ITIL incident change management environment.
• Open to shift coverage for early and late APACE coverage with on call support (no night shift required)

Additional Information:

• Location: Bandra Kurla Complex, Mumbai
• Working hours: Monday to Friday, 9 am to 6 pm
• Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.
• 12-month renewable contract with 2 months notice period.