VMware Engineer (VMware Horizon / Scripting / Mumbai / Banking)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an experienced VMware End-User Computing (EUC) Engineer in Mumbaito support our client, a top global investment bank. The ideal candidate will have strong technical expertise in VMware Horizon and related EUC technologies.

Responsibilities:

• Act as an L3 escalation point for VMware EUC-related support tickets, routed after L1 and onsite IT support have been engaged.
• Support, configure, and maintain VMware Horizon environments (including virtual desktops, connection servers, and desktop pools).
• Troubleshoot and resolve complex VDI issues across multiple user environments.
• Collaborate with internal teams and users to identify root causes and long-term solutions.
• Perform scripting tasks to automate routine operations and streamline EUC workflows (PowerShell preferred).
• Ensure high performance, availability, and security of the EUC infrastructure.
• Contribute to platform upgrades, patching, system documentation, and operational best practices.

Requirements:

• At least 2-3 years of support experience with VMware Horizon View / VDI
• Familiarity with VMware EUC tools such as App Volumes, Dynamic Environment Manager (DEM/UEM), and ThinApp.
• Scripting experience (e.g., PowerShell, Bash) on VMware projects / products will be required
• Strong communication skills; ability to engage effectively with both technical teams and end users.
• Excellent problem-solving skills, with a logical and creative approach.
• VMware experience in the financial / banking industry will be an advantage.