Relationship Manager

Company Description SMFG India Home Finance Co. Ltd., branded as SMFG Grihashakti, is focused on helping customers improve their quality of life by enabling home ownership, in line with its promise of Nayi Asha, Naya Vishwas. The company offers home finance solutions for purchasing new homes and residential plots, as well as loans for home construction and renovation. SMFG Grihashakti also provides financing for purchasing new or pre-owned commercial properties and plots, and for commercial real estate development. The organization is committed to responsible, customer-centric lending and maintaining the confidentiality and security of customer information.

Role Description This is a full-time, on-site Relationship Manager role based in Moti Nagar. The Relationship Manager will be responsible for acquiring and managing customers seeking home and commercial property loans, including understanding their needs, explaining suitable products, and guiding them through the loan application and documentation process. The role involves building and maintaining long-term customer relationships, coordinating with internal teams for credit assessment and disbursal, and ensuring timely follow-up on queries, approvals, and repayments. The Relationship Manager will track sales targets, generate leads through referrals and local market outreach, and provide clear, accurate information to customers while upholding company policies and regulatory guidelines.

Qualifications

• Candidates should possess strong customer relationship management and client service skills, with the ability to build trust and maintain long-term engagement.
• Candidates should possess sales and business development capabilities, including lead generation, negotiation, and achieving defined targets.
• Candidates should possess solid communication and interpersonal skills, with clear verbal and written communication and confident in-person interaction.
• Candidates should possess basic financial acumen and understanding of loan products, documentation, and risk awareness in retail lending.
• Candidates should possess strong organizational and time-management skills, with attention to detail and the ability to handle multiple cases simultaneously.
• Bachelors degree in business, finance, commerce, or a related field is preferred; prior experience in housing finance, banking, or NBFCs is an added advantage.
• Comfort working in an on-site role in Patel Nagar, with familiarity with the local market and willingness to conduct field visits as needed.
• Proficiency in basic computer applications (e.g., MS Office) and use of CRM or loan management systems is beneficial.