Relationship Manager

Company Description SMFG India Home Finance Co. Ltd., branded as SMFG Grihashakti, is dedicated to helping customers improve their standard of living by supporting their aspiration to own a home. The company offers a wide range of housing finance solutions, including loans for purchasing new homes and residential plots. Its services also cover home construction and renovation, as well as financing for new or used commercial properties and commercial plots. SMFG Grihashakti additionally supports commercial real estate development, providing flexible loan options for diverse customer needs. The organization emphasizes responsible customer interactions and the secure handling of personal and account information.

Role Description The Relationship Manager role is a full-time, on-site position based in Surat. The Relationship Manager will build and manage customer relationships, understand housing and commercial finance needs, and recommend appropriate loan products and solutions. Daily activities include meeting prospective and existing customers, explaining product features and terms, supporting customers through documentation and application processes, and coordinating with internal teams for credit assessment and loan disbursal. The role also involves maintaining accurate records, tracking leads, ensuring high service quality, and adhering to regulatory and company compliance standards. The Relationship Manager will contribute to business growth by achieving sales targets while focusing on long-term customer satisfaction and trust.

Qualifications

• Candidate have more than 1 year experience in Home Loan and LAP vertical.
• Candidates should possess strong customer relationship management, client servicing, and stakeholder communication skills.
• Candidates should possess sales, business development, and negotiation skills relevant to retail and housing finance.
• Candidates should possess basic financial analysis, loan documentation handling, and attention to detail in compliance processes.
• Candidates should possess effective verbal and written communication skills, along with interpersonal and networking abilities.
• Candidates should possess proficiency in using MS Office and CRM or sales tracking tools to manage customer data and reporting.
• Prior experience in home finance, banking, NBFCs, or financial services is highly beneficial.
• A bachelors degree in finance, business, commerce, or a related field is preferred.
• Ability to work on-site in Surat, manage field visits, and maintain a customer-centric and ethical approach is required.