Relationship Manager

Company Description SMFG India Home Finance Co. Ltd., also known as SMFG Grihashakti, is dedicated to supporting customers in achieving a better standard of living through accessible home finance solutions. The organization focuses on enabling individuals and families to realize their aspiration of owning a new home. In addition to home loans for new properties or residential plots, SMFG Grihashakti provides financing for home construction and renovation. The company also offers loans for purchasing new or used commercial property and for commercial real estate development. SMFG Grihashakti promotes responsible financial interactions and encourages customers to safeguard their personal information.

Role Description This is a full-time, on-site Relationship Manager role based in Surat. The Relationship Manager will build and maintain strong relationships with existing and prospective customers seeking home and commercial property finance. Daily responsibilities include understanding customer requirements, explaining loan products and eligibility, assisting with documentation, and coordinating with internal teams for smooth loan processing and approvals. The role involves regularly following up with customers, resolving queries, ensuring timely disbursals, and supporting customers throughout the loan lifecycle. The Relationship Manager will also contribute to business development by identifying new opportunities, generating leads, and helping to achieve branch sales and portfolio quality targets.

Qualifications

• Candidates should have more than 1.5 years experience in the same field.
• Candidates should possess effective communication, negotiation, and interpersonal skills.
• Candidates should possess basic financial understanding and the ability to explain loan products clearly.
• Candidates should possess skills in documentation handling, attention to detail, and process compliance.
• Candidates should possess sales orientation and the ability to generate and manage leads.
• Relevant experience in home Loan.
• A bachelors degree in business, finance, commerce, or a related field is preferred.
• Ability to work on-site in Surat, manage multiple customer interactions, and collaborate with branch teams.