Individual Relationship Officer

Roles and Responsibilities :

• Manage a portfolio of existing clients to ensure timely repayment of loans and maintain relationships with them.
• Identify new business opportunities through referrals, networking, and market research to expand the client base.
• Develop strategies to increase sales revenue by cross-selling other financial products such as insurance policies or credit cards.
• Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.

Job Requirements :

• 1-4 years of experience in microfinance, NBFC, or related fields like FMCG sales or rural finance.
• Strong understanding of personal loans, unsecured loans, business loan schemes, and collections processes.
• Proven track record in meeting targets in a fast-paced environment with multiple priorities.