Telecalling Officer, Telecalling Execuive

Roles and Responsibilities :

• Handle outbound collection and recovery calls for delinquent customer accounts.
• Manage assigned collection buckets and ensure timely recovery of overdue payments.
• Negotiate payment commitments and follow up with customers for closure.
• Maintain collection records and update customer interactions in the system.
• Achieve monthly collection and productivity targets.
• Escalate critical or high-risk cases to the concerned team.
• Adhere to company policies and regulatory guidelines during collection activities

Job Requirements :

• 1-5 years of experience in BPO/Call Centre environment, preferably in debt recovery or collections role.
• Excellent communication skills with ability to handle high-pressure situations. (Required Telugu and Kannada)
• Proficiency in MS Office applications, particularly Excel and Word.