Business Head/P&L Owner - Rehabilitation - Retail/Healthcare

Description: Need Candidate from Retail / Healthcare retail / Medical devices / Mobility products / Wellness businesses industry.

• End-to-end P&L ownership.
• Experience in retail / healthcare retail / medical devices / mobility products / wellness
• Strong FOCO / franchise / multi-store retail operations exposure
• Exposure of Store launches at scale
• Product sourcing, procurement & vendor negotiations experience
• Strong financial/commercial acumen and investor-facing negotiation skills
• Capability to lead central & field teams (sales/ops/supply chain)

Preferred:

• MBA / PGDM (Operations / Retail / Strategy / Finance)
• Healthcare or Engineering background

JOB DESCRIPTION

Role Summary:

To lead, scale, and profitably operate the Health, wellness Mobility & Assisted Living, Rehabilitation retail vertical across India with full P&L responsibility.

The role will drive FOCO investor onboarding, store setup from pre-opening to inauguration, product sourcing & procurement, and day-to-day store operations, ensuring sustainable profitability at unit and network level.

Business Scope

Multi-brand retail ecosystem covering:

• Personal Mobility
• Relief Kits & Pain Management
• Toileting Aids & Daily Living Support
• Elderly Care
• Pregnancy Care
• Special Needs
• Bed-Based & Home Care Solutions

Operating through:

• Company-owned stores (FOCO)
• Omni-channel retail (offline + online)
• Institutional and B2C customers

Key Responsibilities

P&L Ownership & Business Performance

• Own complete P&L for the vertical: revenue, gross margins, operating costs, EBITDA.
• Define annual and quarterly business plans, budgets, and growth targets.
• Track unit economics at store, city, and cluster level.
• Ensure each store reaches breakeven and profitability timelines.
• Drive margin optimization through pricing, sourcing, and inventory efficiency.

FOCO Investor Acquisition & Management

• Lead FOCO investor sales and onboarding.
• Create investor pitch decks, ROI models, and financial projections.
• Evaluate investor profiles, locations, and market potential.
• Manage investor relationships post-launch to ensure business performance.
• Ensure FOCO compliance to brand SOPs and operational standards.

Store Launch: Pre-Opening to Inauguration

• Oversee end-to-end store setup, including:
• Location finalization & feasibility
• Store layout, fixtures, signage & branding
• Product mix planning and opening inventory
• Hiring & training of store staff
• Drive store inauguration planning & execution.
• Ensure operational readiness before go-live.

Product Strategy, Sourcing & Procurement

• Identify and onboard high-quality domestic and international suppliers.
• Curate product portfolio aligned to:
• Customer needs
• Margin targets
• Clinical relevance and usability
• Lead price negotiations, vendor contracts, and supply chain planning.
• Maintain optimal inventory levels with minimal dead stock.
• Introduce private label / exclusive products where feasible.

Retail Operations & Daily Management

• Own daily store operations across all locations.
• Implement SOPs for:
• Sales & customer consultation
• Product demos & trials
• After-sales service & returns
• Hygiene, safety, and compliance
• Monitor store KPIs: footfall, conversion, Average Order Value, repeat sales.
• Ensure consistent customer experience across all stores.

Sales Growth & Customer Experience

• Drive revenue growth through:
• Consultative selling
• Cross-selling and bundled solutions
• Institutional and referral partnerships (hospitals, clinics, physiotherapists)
• Build a care-oriented retail experience (trust, empathy, guidance).
• Improve customer retention and lifetime value.

Team Leadership & Capability Building

• Build and lead central and field teams across:
• Sales
• Operations
• Supply chain
• Define performance metrics and incentive structures.
• Train teams on product knowledge, care sensitivity, and retail excellence.
• Create a performance-driven, ownership-oriented culture.

Governance, Reporting & Compliance

• Present periodic performance reviews to leadership.
• Ensure statutory, medical device, and retail compliance.
• Drive data-led decision making using MIS and dashboards.
• Ensure brand standards and ethical business practices.

Key KPIs

• Revenue growth & EBITDA margins
• Store-level breakeven timelines
• FOCO investor ROI & satisfaction
• Gross margin & inventory turns
• Same-store sales growth
• Customer satisfaction & repeat rate

Ideal Candidate Profile

Experience

• 15-20 years of experience in retail, healthcare retail, medical devices, mobility products, or wellness businesses.
• Proven experience handling end-to-end P&L.
• Strong background in FOCO / franchise / multi-store retail operations.
• Experience in store launches at scale.
• Exposure to product sourcing, procurement, and vendor negotiations.

Skills & Competencies

• Strong financial and commercial acumen
• Investor-facing and negotiation skills
• Retail operations excellence
• Strategic thinking with hands-on execution
• Leadership with empathy (health & care segment sensitivity)

Education

• MBA / PGDM preferred (Operations, Retail, Strategy, Finance)
• Healthcare or engineering background is an added advantage