B2C Dispatch Executive

: B2C Dispatch Executive
Position: B2C Dispatch Executive
Experience: 3-4 Years
Location: Kundli, Sonipat
Department: Warehouse
Employment Type: Full-time
Company Description
Sneakare is a company based in New Delhi that specializes in offering a wide range of accessories and sneaker care products. With a passion for sneaker culture and the latest technology, Sneakare aims to provide innovative products at affordable prices to keep sneakers looking their best. Customers can find everything they need to clean, maintain, protect, and enhance the look of their sneakers in one place.
Job Summary
We are seeking an experienced and organized Dispatch Executive to lead and manage outbound logistics, dispatch operations, and last-mile coordination. The ideal candidate should have 34 years of relevant experience, with strong knowledge of e-commerce dispatch processes, logistics planning, and team management. This role involves coordinating daily dispatch activities, reducing logistics costs, handling RTOs, and working on dashboards of major e-commerce platforms. The candidate will also be responsible for tracking shipments, optimizing delivery routes, and overseeing dispatch manpower on the floor.
Key Responsibilities

• Dispatch & Outbound Logistics Operations
• Plan and manage daily dispatches based on merchant timelines and priority orders.
• Execute and monitor outbound shipments, ensuring timely deliveries.
• 
  Maintain dispatch documentation including invoices, manifests, and trip details.
• Create and manage trip manager logs from ready to dispatch to out for delivery.
• E-commerce & Dashboard Management
• Handle dispatch activities across platforms like Amazon, Flipkart, Myntra, and others.
• Work on tools such as Unicommerce, Nimbus, Shiprocket, Picker, and others.
• Manage D2C dispatch operations through brand websites and platforms.
• Route & Vehicle Planning
• Design economical and optimized delivery routes.
• Assign delivery vehicles and ensure accurate paperwork and loading activities.
• Maintain minimal logistics costs while ensuring delivery efficiency.
• Return (RTO) & COD Management
• Track and manage all RTO (Return to Origin) shipments.
• Oversee COD orders and handle settled cash flow transactions.
• Coordinate reverse logistics in case of customer returns.
• Shop Floor & Team Supervision
• Supervise daily floor operations and maintain shop floor discipline.
• Lead a team of 3040 casual workers and 4 supervisors.
• Allocate tasks, optimize manpower usage, and maintain productivity standards.
• Coordination & Reporting

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• Liaise with production and operations teams for finished goods dispatch.
• Generate and submit daily dispatch, order status, and RTO reports.
• Coordinate with vendors on delivery issues and customer complaints in collaboration with quality teams.
  

Qualifications & Experience

• 34 years of experience in dispatch/logistics, preferably in an e-commerce environment.
• Must have handled a team in previous roles.
• Familiarity with Amazon, Myntra, Flipkart dashboards and e-commerce order workflows.
• Knowledge of OMS/WMS systems, logistics software, and D2C order management.
• Bachelor degree preferred, minimum education: 12th pass.
  

Key Skills & Competencies

• Strong understanding of logistics, shipping, and delivery planning
• Leadership and team supervision
• Good communication and coordination skills
• Problem-solving and quick decision-making
• Proficiency in Microsoft Excel, Word, Outlook, and warehouse tools
• Attention to detail and process-oriented mindset