SoCheers - Client Servicing Consultant

Description:

About the Role:

We are seeking a proactive and client-focused Client Servicing Consultant who can build, manage, and nurture strong relationships with clients while ensuring seamless execution of projects.

The ideal candidate is detail-oriented, collaborative, and possesses strong communication and problem-solving skills to deliver high-quality outcomes consistently.

Key Responsibilities (KRA):

• Serve as the primary point of contact for clients, ensuring clear communication and strong relationship management.
• Understand client objectives, brand tone, and business needs to deliver customized solutions.
• Manage social media accounts, online reputation management (ORM), and digital deliverables for multiple brands.
• Coordinate day-to-day brand operations, ensuring timely and quality deliverables.
• Collaborate closely with internal teams including strategy, design, content, and production to align client requirements with execution.
• Conduct regular client meetings and presentations to review performance, gather feedback, and discuss new opportunities.
• Address client feedback and changing requirements efficiently while maintaining quality standards.
• Ensure all project timelines, budgets, and brand guidelines are adhered to throughout the execution process.
• Facilitate smooth communication and workflow between clients, vendors, and cross-functional teams.
• Track and report performance metrics to clients, providing actionable insights and improvement recommendations.
• Ensure timely follow-up and coordination for client approvals and vendor payments.
• Identify upselling and cross-selling opportunities to strengthen client partnerships and revenue growth.
• Maintain a thorough understanding of market trends, social media best practices, and competitor activities.

Required Skillsets:

• Bachelors or Masters degree in Marketing, Communication, Business Administration, or Media Studies.
• Minimum 3 years of experience in Client Servicing, Account Management, or Brand Management, preferably in a digital or advertising agency.
• Strong interpersonal and relationship management skills with a client-first approach.
• Excellent communication, negotiation, and presentation abilities.
• Proven ability to multitask, prioritize, and manage multiple accounts simultaneously.
• Strong understanding of digital marketing, social media platforms, and content strategy.
• Detail-oriented with a focus on maintaining quality standards and process efficiency.
• Proficiency in project management tools and collaboration platforms.
• Ability to work cross-functionally and ensure smooth coordination across teams.
• Problem-solving mindset with the ability to handle pressure and tight deadlines.
• A proactive attitude with a passion for building long-term client partnerships.

Preferred Skillsets:

• Experience in digital-first brand campaigns and social media management.
• Knowledge of analytics tools and performance tracking for social platforms.
• Exposure to creative briefing, campaign strategy, and execution management