SoCheers - Manager - Client Servicing

Description:

Role Overview

- Serve as the primary point of contact for key clients and manage end-to-end execution of marketing and advertising campaigns.

- Bridge client expectations with internal creative and execution teams to deliver impactful solutions.

- Drive client satisfaction, retention, and long-term partnerships.

Key Responsibilities / KRAs

- Manage day-to-day client communication and campaign execution.

- Plan, execute, and monitor marketing and advertising campaigns across channels.

- Curate and present digital content strategies aligned with client objectives.

- Pitch innovative and creative campaign ideas to clients.

- Coordinate with internal teams, partners, and external agencies for execution.

- Ensure timely delivery of campaigns within scope and quality benchmarks.

- Build and maintain strong, long-term client relationships.

- Manage multiple client assignments and meet deadlines under pressure.

- Ensure error-free deliverables with strong attention to detail.

- Stay updated with industry trends, platforms, and creative best practices.

Required Skills & Expertise

- Strong oral and written communication skills.

- Proven experience in client servicing within advertising or marketing agencies.

- Strong understanding of advertising, marketing trends, and business drivers.

- Ability to manage teams and coordinate with clients and partners.

- Strong problem-solving and solution-oriented mindset.

- Experience managing multiple projects simultaneously.

- Excellent interpersonal and customer service skills.

- High attention to detail and quality orientation.

- Proficiency in Microsoft Word, Excel, PowerPoint, and Google Workspace tools.

Educational Qualification

- Master's/Bachelors degree or equivalent.