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Job Description
Role Description :
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
Candidate should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers
Role & responsibilities
- Training/Meeting room bookings
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks
- Address customer complaints and escalate to Site Manager when needed
Diploma in Hospitality Management is preferred
Location : Bachupally
Skills
HospitalityFront OfficeGREGuest RelationsBhmGuest HandlingRelationshipOfficeIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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