Soft Services Facility Manager

Role & responsibilities

• Manage day-to-day soft services operations across the facility.
• Oversee housekeeping, security, pantry, cafeteria, pest control and waste management.
• Supervise staff, team leaders and service vendors.
• Ensure SLA compliance and quality service delivery.
• Handle client coordination, escalations and stakeholder management.
• Monitor manpower planning, attendance and performance.
• Conduct regular inspections and quality audits.
• Ensure hygiene, safety and statutory compliance.
• Manage budgets, consumables and operational costs.
• Prepare MIS reports and maintain service documentation.

Key Skills:

Soft Services Operations, Housekeeping Management, Vendor Management, Client Relationship Management, Manpower Planning, SLA Management, Budget Control and MIS Reporting.

Preferred candidate profile

• Graduate in any discipline.
• 57 years of experience in Soft Services / Facility Management.
• Strong knowledge of housekeeping, security, pantry and cafeteria operations.
• Experience in manpower planning, vendor management and client handling.
• Good leadership, communication and coordination skills.