Steward, IPD Steward, F&B Associate

RoleDescription:

Responsible for delivery of services with the satisfaction of customer and client

Key Responsibilities

• To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc.)
• Attend briefing before start of shift and debriefing at the end of shift
• Check the menu and note special instructions from the supervisor at the beginning of the day
• To do all mis end place’ correctly before the service time to ensure agreed standards of service
• Provide food and beverage services in a proper manner
• Speak in a empathetic tone and communicate all information to his supervisor
• Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site
• Maintain a clean and neat work environment
• Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards)
• Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down
• Any other duty as instructed by his immediate Supervisor/Manager from time to time

Key Competencies:

• Previous food handling experience in a corporate environment
• Excellent grooming and personal presentation
• Good communicator, friendly and receptive to client’s needs
• Customer service orientation
• Punctuality and accurate time keeping
• Ability to work unsupervised and show initiative
• Ability to work as part of a team