Technical Support Fresher

Company Description SOFTURECS AI LABS PVT LTD is a technology-focused organization specializing in modern software and AI-driven solutions. The company emphasizes innovation, continuous learning, and practical application of emerging technologies. Team members collaborate across functions to deliver reliable products and services to clients and partners. The environment supports early-career professionals through mentoring, structured training, and exposure to real-world technical challenges.

Role Description This full-time Technical Support Fresher role is an on-site position based in Hyderabad. The role involves handling user queries and technical issues related to software and systems, primarily via email, chat, and phone. The Technical Support Fresher will assist in troubleshooting basic hardware and software problems, documenting incidents, and escalating complex issues to senior team members. Daily responsibilities include monitoring tickets, following standard support procedures, updating knowledge bases, and communicating resolutions clearly to users. The role also includes participating in training sessions, learning internal tools and platforms, and collaborating with the development and operations teams to improve overall service quality.

Qualifications

• Foundational knowledge of computer systems, operating systems, and basic networking concepts.
• Ability to learn and use ticketing tools, remote support applications, and diagnostic utilities.
• Strong written and verbal communication skills to interact with users and team members clearly and professionally.
• Problem-solving mindset with attention to detail and willingness to follow documented processes.
• Ability to work on-site in Hyderabad, manage time effectively, and handle multiple support requests.
• Bachelors degree or diploma in Computer Science, Information Technology, Electronics, or a related field (or equivalent practical knowledge).
• Interest in AI, software products, and continuous skill development; prior internships or projects in technical support or IT helpdesk are a plus.
• Team-oriented attitude, openness to feedback, and commitment to providing inclusive, respectful customer support.