Field Loan Executive - Indore(MP)

Job Summary

Key Responsibilities

• Coordinate with customers for loan application and documentation.
• Coordinate with respective bank branches and bank officials for loan processing.
• Explain the loan process, required documents, and basic loan formalities to customers.
• Collect and verify customer documents required for loan applications.
• Submit loan applications and documents to the concerned bank/financial institution.
• Follow up with bank officials regarding application status, document verification, sanction, and disbursement.
• Coordinate with customers for resolving any documentation or verification-related issues raised by the bank.
• Schedule and coordinate customer visits, field verification, and bank-related formalities where required.
• Maintain proper records of all loan applications, pending documents, approvals, rejections, and disbursements.
• Regularly update the sales/team members regarding the status of customer loan applications.
• Ensure timely closure of pending requirements from both customers and banks.
• Build and maintain good working relationships with bank branch managers, loan officers, and other banking personnel.
• Visit customer locations and bank branches as required for loan-related activities.
• Ensure that customer applications move smoothly from application → documentation → verification → sanction → disbursement.

Required Skills

• Good communication and interpersonal skills.
• Strong follow-up and coordination skills.
• Ability to communicate effectively with both customers and bank officials.
• Basic understanding of bank loans, documentation, and loan processing.
• Good knowledge of MS Excel / Google Sheets.
• Ability to manage multiple customer applications simultaneously.
• Good negotiation and problem-solving skills.
• Willingness to travel for customer and bank visits.
• Ability to work independently and meet timelines.

Eligibility

• Graduate in any discipline.
• 1–3 years of experience in loan processing, banking, NBFC, financial services, sales coordination, or customer relationship management will be preferred.
• Candidates with experience in home loans, solar loans, personal loans, business loans, or consumer finance will be preferred.
• A valid two-wheeler and driving licence will be preferred due to the field nature of the role.

Key Performance Indicators (KPIs)

• Number of loan applications processed.
• Application-to-sanction conversion.
• Loan processing turnaround time.
• Number of applications successfully disbursed.
• Timely submission of required documents.
• Pending application follow-up and closure.
• Customer satisfaction and issue resolution.