Collection Head

About the Role:

We are looking for an experienced and motivated Manager to join our growing team. The ideal candidate will be responsible for managing and guiding a team of telecallers to achieve collection targets, ensure compliance, and maintain excellent customer relationships.

*Key Responsibilities:

1. Lead, train, and motivate the tele collection team to achieve monthly and quarterly collection targets.

2. Monitor daily call activities, productivity, and collection performance of the team.

3. Review delinquent accounts, prioritize follow-ups, and develop effective recovery strategies.

4. Ensure adherence to company policies, RBI/NBFC collection guidelines, and fair practices code.

5. Handle escalated customer calls and resolve disputes professionally.

6. Analyze MIS reports and provide actionable insights to improve performance.

7. Coordinate with field collection teams and other departments for seamless recovery operations.

8. Conduct regular performance reviews and coaching sessions with the team.