Collection Head

Position: Collection HeadIndustry: Payday Loans / Digital Lending / Fintech

Location: Gurgaon

Experience: 10+ Years

Employment Type: Full-Time

Job Responsibilities:

• Lead and manage end-to-end collection operations for the Payday Loan portfolio.
• Develop strategies to improve recovery rates and reduce delinquency.
• Manage large collection teams, including Managers, Team Leaders, and Executives.
• Drive daily, monthly, and quarterly collection targets.
• Monitor collection efficiency, bounce rates, roll rates, PTP conversion, and recovery performance.
• Manage agency/BPO partners and ensure target achievement.
• Analyse collection MIS and performance dashboards.
• Coordinate with Risk, Operations, Finance, Legal, and Business teams.
• Ensure regulatory compliance and professional customer handling.
• Drive team productivity and overall portfolio performance.

Required Profile:

• 10+ years of experience in Collections.
• Strong experience in Payday Loans, Digital Lending, Fintech, NBFC, or Consumer Finance.
• Proven experience managing large collection teams.
• Strong leadership, analytical, and decision-making skills.
• Excellent English communication skills.
• Good knowledge of MS Excel, collection MIS, and recovery strategies.

Preferred Candidate: A result-oriented leader capable of independently managing the complete collections function and driving recovery performance.