Collection Team Lead

Position: Team Leader Collections

We are looking for an experienced Team Leader – Collections with strong expertise in collections, team handling, and portfolio recovery. Candidates having hands-on exposure to the Payday Loan Portfolio will be highly preferred.

Key Responsibilities:

• Handle day-to-day collection operations and ensure achievement of recovery targets.
• Lead, manage, and motivate a team of collection executives.
• Drive collection strategies for early, mid, and late-stage delinquency buckets.
• Monitor DPD buckets, roll rates, bounce rates, and collection efficiency.
• Ensure timely recovery of overdue payments and minimize portfolio delinquency.
• Monitor team productivity, individual performance, and daily collection targets.
• Handle telecalling collections and coordinate with field collection teams.
• Prepare and monitor daily, weekly, and monthly collection MIS.
• Ensure adherence to RBI guidelines and fair collection practices.

Candidate Requirements:

• 4–7 years of relevant experience in Loan Collections.
• Strong exposure to Payday Loan Portfolio is highly preferred.
• Proven experience in team handling and collection target achievement.
• Good understanding of DPD buckets, delinquency management, and debt recovery.
• Excellent communication, negotiation, and leadership skills.