Collections Manager

WE ARE HIRING | COLLECTION MANAGER

Industry: NBFC / Fintech / Financial Services

We are looking for an experienced Collection Manager with strong expertise in Collections, Team Management, and Portfolio Recovery, preferably with hands-on experience in the Payday Loan Portfolio.

Key Responsibilities:

• Manage end-to-end collection operations for the Payday Loan Portfolio.
• Lead and manage collection teams to achieve monthly recovery targets.
• Develop collection strategies for early, mid, and late-stage delinquency buckets.
• Monitor DPD buckets, roll rates, bounce rates, and collection efficiency.
• Drive overdue recovery and minimize portfolio delinquency.
• Manage telecalling teams, field collection teams, and collection agencies.
• Prepare and monitor daily, weekly, and monthly collection MIS.
• Ensure compliance with RBI guidelines and fair collection practices.

Candidate Requirements:

• 8-10 years of relevant experience in Collections.
• Strong exposure to Payday Loan Portfolio is highly preferred.
• Proven experience in managing large collection teams.
• Strong understanding of delinquency management and debt recovery.
• Excellent leadership, negotiation, and analytical skills.