IT Support Specialist

What role you will play in team: Provide first-line IT support to employees, resolving hardware and software issues promptly and efficiently. You’ll be the primary point of contact for IT issues.

What you will do: Diagnose and resolve technical problems, install and configure software and hardware, and provide training to users.

Key responsibility:

• Provide first-line technical support to employees via phone, email, and in-person.
• Diagnose and resolve hardware and software issues.
• Install and configure computer hardware and software.
• Maintain network infrastructure and security.
• Provide training to users on software and hardware.
• Maintain inventory of IT equipment and supplies.
• Document troubleshooting steps and resolutions.

Required Qualification and Skills:

• Bachelor's degree in computer science or related field is preferred.
• 1-2 years of experience in IT support.
• Knowledge of Windows and macOS operating systems.
• Experience with troubleshooting computer hardware and software.
• Excellent communication and problem-solving skills.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Positive and supportive work environment.

A Day in the Life: Involves responding to employee IT requests, resolving technical issues, and providing training or support as needed.