Operations Manager (BPO Non Voice) (Kolkata)

• Operations Manager (BPO Non Voice) (Kolkata)
• Company: Som Imaging Informatics
• Job Location: Kolkata, West Bengal, India
• Employment Type: Full-time
• Job highlights
• Availability to work night shifts is mandatory
• Bachelors Degree
• Eligibility Required : Previous experience in an e-commerce back-office role is preferred
• Valuable analytical and problem-solving abilities

Will be responsible & for providing guidance to team members and addressing performance issues if any arise. Conducting performance reviews to ensure that employees are meeting company standards.

• Set goals, and develop plans for revenue growth.
• Prepares performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; and evaluating and implementing upgrades.
• Meets all financial objectives by estimating requirements; preparing a budget; scheduling expenditures; analyzing variances; and initiating corrective actions.
• Managing a team of process associates to ensure that client satisfaction is met or exceeded at all times.
• Analyzing data to identify trends in customer needs or behavior patterns that may require changes to business processes.
• Developing and implementing new processes or procedures to improve efficiency or quality of service.
• Coordinating with all international Clients on a regular basis & and maintaining excellent business relationships.
• This is a full-time hybrid role.
• Eligibility Required
• Previous experience in an e-commerce back-office role is preferred.
• Strong computer literacy skills, including knowledge of Microsoft Office Suite.
• Excellent attention to detail and ability to work with a high degree of accuracy.
• Good analytical and problem-solving abilities.
• Excellent written and oral English communication skills.
• Bachelor's Degree.
• Availability to work night shifts is mandatory. .