Deputy Manager Operations

• Please find the JD.
• Role - Executive / Deputy Manager_Operations (MICE)
• Location- Bangalore & Mumbai
• Role & Responibilties :-
• Job Location: Bangalore & Mumbai
• 1. Client Coordination & Service Delivery

Ensure seamless coordination with clients, branches, and suppliers to deliver optimum solutions, maintain real-time communication, and uphold on-ground commitments for smooth tour execution.

• 2. Margin Enhancement & Profitability
• Continuously focus on improving margins post-sales and work towards exceeding budgeted profitability while maintaining high levels of customer satisfaction.
• 3. System & Documentation Accuracy

Keep all systems updated with accurate cost data, client information, and timely entries in MICE software, ensuring proper tracking of visa documentation, biometrics, and interviews.

4. Supplier & Logistics Management

Coordinate effectively with suppliers, hotels, transporters, and Destination Management Companies to manage rooming lists, menus, venue confirmations, logistics, and supplier payments.

• 5. Internal Team Collaboration
• Facilitate smooth coordination with internal teams including Airlines, Visa, FX, Accounts, and Sales to ensure timely and efficient operations across all touchpoints.
• 6. Feedback & File Closure
• Gather client feedback consistently, ensure timely online file closures, and maintain healthy relationships with all stakeholders to support continuous improvement.
• MICE Operations, Travel Operations, Minimum experience : 3 years in sales.