Manager

Role - Manager- Travel Sales

Location- Surat

Please find the below JD-

• 1. Responsible to achieve daily / weekly / monthly targets as specified by the BM
• 2. Maintain & follow grooming standards as specified in the SOP Manual
• 3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
• 4. Responsible to handle enquiries through Walk in, Telephonic, Email, City PSA & Travel
• Agents
• 5. Ensure that customer is provided with complete details pertaining to the product & cost
• 6. Responsible for relationship building and servicing the city PSA & TAs
• 7. To maintain query turnaround time as per SOP
• 8. Initiate telesales calls for follow ups & closure of sales bookings
• 9. Responsible to coordinate with service team for post-sale process
• 10. Maintain Daily Sales Report
• 11. Responsible to maintain their enquiries in a database for future follow-ups and to regularly
• send emails on new offers
• 12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer
• interaction
• 13. Adhere to company policy and systems
• 14. Ensure zero monetary losses by cancellation of liabilities and timely collections
• 15. Ensure minimal risk related exposure for the organization by doing all necessary due
• diligence.
• 16. Ensure compliance to systems and process as per audit requirement.
• 17. Ensuring Business Losses are reduced.
• 18. Attending to customer escalations and resolving them in a timely manner.
• 19. Driving Incentive Programs and using them to motivate sellers and improve productivity
• 20. Identify new revenue generation opportunities for distribution expansion and ensuring repeat
• business opportunities
• 21. Understanding the market and gaining competition insights and accordingly changing plans
• and strategy.

Requirements:

• Minimum 10 years of experience in B2C Travel Sales
• FIT and GIT knowledge for International and Domestic Markets
• Good communication skills
• Team handling experience