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Job Description
Purpose of the Role
We are seeking a highly skilled and experienced Network Level 3 Subject Matter Expert (SME) to join our team. The ideal candidate will have 10+ years of hands-on experience in configuring, troubleshooting, and optimizing complex network infrastructures, including Routers, Switches, SD-WAN devices, Enterprise Firewalls, P2P Links, MPLS Links, and Routing Protocols. As a Network SME, you will be expected to independently design and troubleshoot intricate network issues with minimal technical assistance.
The candidate should be capable of working on large-scale heterogeneous networks, ideally with over 600+ devices and 4500+ users spread across India or globally. A CCIE certification is highly preferred.
Please find the JD.
Role & Responsibilities
- Network Design & Architecture:
- Oversee the design, deployment, and maintenance of the companys network infrastructure, including LAN, WAN, VPN, SDWAN, MPLS, firewalls, routers, and switches.
- Ensure the network architecture aligns with business needs and industry best practices.
- Evaluate emerging technologies and recommend network enhancements.
- Network Security & Compliance:
- Implement and enforce network security protocols to protect the companys data and assets.
- Ensure compliance with relevant regulations, standards, and best practices.
- Conduct regular security audits and vulnerability assessments.
- Operational Management:
- Monitor network performance and reliability, ensuring maximum uptime and minimal disruption to business operations.
- Oversee network troubleshooting and issue resolution, including root cause analysis and preventive measures.
- Manage network capacity planning and upgrades to accommodate business growth.
- Vendor & Stakeholder Management:
- Work closely with vendors and service providers to negotiate contracts, manage relationships, and ensure delivery of high-quality network services.
- Collaborate with other departments to understand their network needs and provide technical guidance.
- Budget & Resource Management:
- Develop and manage the network administration budget, ensuring cost-effective use of resources.
- Oversee the procurement of network equipment and services, ensuring alignment with the budget and strategic goals
- Miscellaneous
- Respond to alerts and incidents related to Network operations and escalate issues as necessary.
- Perform routine maintenance tasks such as backups, patch management, and system updates.
- Document processes, procedures, and system configurations.
- Resolve day to day issues related to Network and provide timely updates to manager
- Perform root-cause analysis on repeated issues to enable future prevention
- Ensure all Network equipments are up-to-date with latest patches. Adhere to IT security procedures & processes
- Review daily pending ticket and ensure they are resolved within agreed SLAs
- Logging of call with OEM / vendors in case of any errors/break downs
- Manage & deliver mid to large scale IT projects
Qualifications & Skills
- Minimum 10+ years of relevant experience in managing large & complex networks on PAN India basis.
- Hands on experience to configure Routers, Firewall, Switches, SDWAN devices & other technologies
- Experience with network automation tools, scripting, and network monitoring solutions
- Knowledge of advanced security technologies (Firewalls, IPS/IDS, VPN, etc.) and best practices.
- Experience in managing or deploying SD-WAN solutions in large enterprise networks
- Very strong customer service skills
- Strong vendor management skills
- Proven experience as a Senior Network Administrator or in a similar role.
- Strong knowledge of Routers, Switches, Firewall, SDWAN devices, etc.
- Experience with Network monitoring tools and softwares.
- Ability to troubleshoot network related issues (hardware and software) independently.
- Excellent communication skills and the ability to work effectively in a team environment.
- Adept to work in a fast paced business environment and deliver within tight deadlines
- Have managed support for network equipments more than 600+ devices
- Help create technical documentation and manuals
- Exposure to compliance standards as ISO27001 and PCI DSS would be an added advantage
Qualification:
- Diploma or Degree holder
- IT Certifications (CCNA, CCIE, etc.) preferred but not mandatory
Skills
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