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Job Description
- As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products
- You will work closely with customers to resolve issues, provide training, and help them achieve their goals
- Key Responsibilities:
- Manage customer relationships and ensure satisfaction with our products/services
- Onboard new customers and provide training and support
- Act as the customers advocate, resolving issues and recommending solutions
- Monitor customer health metrics and identify opportunities for improvement
- Collaborate with product and sales teams to ensure customer needs are met
- Key Qualifications:
- Experience in customer success, account management, or a similar role
- Excellent communication, problem-solving, and relationship-building skills
- Knowledge of customer success metrics and tools (e. g. , CRM software)
- Ability to work cross-functionally with product, engineering, and sales teams.
- Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, India
Skills
RelationshipCustomer FocusRelationship BuildingClient RelationSalesClient Relationship ManagementClient RelationshipLead GenerationCustomer RelationshipsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
We are an Enterprise AI firm focusing on RLHF and Custom AI solutions. We are dual incorporated in the US and India (our India office is in Gachibowli, Hyderabad). We are led by an IIT-IIM founding team, and have a highly skilled talent pool. Think PhDs, Engineers, Artists. We value wellness. Happy Employees = High Quality Work :) Our startup DNA helps us execute at the speed of light.
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