Account Representative

Are you passionate about helping businesses grow and thrive? Amazon is looking for a motivated and customer-focused Account Representative to join our Sales and Account Management team. In this role, you will work directly with clients to understand their goals, develop actionable strategies, and drive meaningful results. You will combine data analysis with consultative selling to identify opportunities, present tailored solutions, and build lasting partnerships. If you are a self-starter who enjoys solving problems, building relationships, and making a tangible impact, this is your opportunity to grow your career at one of the world's most innovative companies.

Key job responsibilities

• Manage a portfolio of customer accounts, developing and executing engagement strategies to drive satisfaction, retention, and revenue growth.
• Analyze customer data using tools such as Excel and SQL to extract insights, identify untapped opportunities, and deliver data-driven recommendations to clients and internal stakeholders.
• Deliver compelling client-facing presentations that highlight the value of Amazon's products and services, aligning solutions to each customer's unique needs and objectives.
• Collaborate with cross-functional teams to troubleshoot operational challenges, escalate risks when needed, and ensure timely execution of account plans.
• Leverage generative artificial intelligence (GenAI) tools where appropriate to augment productivity, refine outputs, and improve the quality of client deliverables.

A day in the life

Your morning might begin by reviewing account performance metrics and preparing insights for an upcoming client call. By midday, you could be presenting a tailored growth strategy to a customer, walking them through recommendations you built from their latest data. In the afternoon, you might partner with internal teams to resolve an operational issue for a client, then wrap up by documenting your progress and planning next steps. You will continuously sharpen your skills through coaching, peer collaboration, and hands-on learning.

About the team

Our team is dedicated to helping customers succeed by providing strategic guidance and hands-on support at every stage of their journey with Amazon. We operate in a collaborative, fast-paced environment where new ideas are welcomed and every team member's contributions matter. As we continue to scale, you will play a key role in shaping how we engage with customers and drive long-term value. If you are excited about building trusted relationships and growing alongside a team that values curiosity and results, we would love to hear from you.

• Knowledge of Microsoft Office products and applications
• Experience in sales, managing large accounts
• 2+ years of professional or military experience
• Experience and track record of exceeding sales goals
• Experience within e-commerce or Retail fields
• Master's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.