Key Account Manager

Key Account Manager – IT Staff Augmentation

Location: Indore, Madhya Pradesh | On-site

Experience: 2+ Years

Employment Type: Full-time

Joining: Immediate / Short Notice Preferred

About the Role

We are looking for a Key Account Manager – IT Staff Augmentation who will be responsible for managing and growing client relationships, understanding technology staffing requirements, and driving business through existing and new accounts.

The ideal candidate should have strong experience in IT staffing, staff augmentation, recruitment solutions, or B2B technology services, along with excellent client communication and relationship-management skills.

Key Responsibilities

• Manage and build strong, long-term relationships with existing clients and key accounts.
• Understand client requirements related to IT staffing, staff augmentation, and technology talent.
• Act as the primary point of contact between clients and internal recruitment/delivery teams.
• Identify opportunities for account growth, upselling, cross-selling, and new business within existing accounts.
• Coordinate with Talent Acquisition and Delivery teams to ensure timely fulfilment of client requirements.
• Track open positions, candidate pipelines, interview status, closures, and client feedback.
• Conduct regular client follow-ups and account reviews to understand changing business and hiring needs.
• Handle client negotiations related to commercials, timelines, resources, and service expectations.
• Develop and maintain a strong sales pipeline through referrals, existing relationships, networking, and new account acquisition.
• Prepare proposals, presentations, quotations, and other client-facing documents as required.
• Monitor account performance, revenue, and profitability.
• Resolve client concerns and ensure a high level of customer satisfaction.
• Stay updated on IT hiring trends, technology skill demand, market conditions, and competitor offerings.
• Maintain accurate client and sales information in CRM/internal tracking systems.

Requirements

• 2+ years of experience in Key Account Management, Client Relationship Management, IT Staffing, IT Recruitment, Staff Augmentation, or B2B Technology Services.
• Strong understanding of the IT staffing / staff augmentation business model.
• Proven ability to manage client relationships and handle multiple accounts simultaneously.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Strong commercial and business-development orientation.
• Ability to understand technical hiring requirements and effectively communicate them to internal recruitment teams.
• Strong follow-up and stakeholder-management skills.
• Ability to work in a fast-paced, target-driven environment.
• Proficiency in MS Excel, PowerPoint, Google Workspace, and CRM tools.

What We Offer

• Opportunity to work closely with technology clients and fast-growing businesses.
• Exposure to the complete IT Staff Augmentation and talent solutions ecosystem.
• Growth-oriented and performance-driven work environment.
• Opportunity to build and manage strategic client accounts.
• Learning and career-growth opportunities within the organization.