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Job Description
Job Location: Gandhipuram, Coimbatore
Key Responsibilities
1. Customer Interaction & Support
Handle inbound and outbound calls to assist customers with their queries, complaints, or requests.
Provide accurate information about products, services, billing, and policies.
Address customer concerns in a professional and empathetic manner.
Ensure first-call resolution (FCR) wherever possible to enhance customer satisfaction.
2. Problem Solving & Query Resolution
Understand the customer’s problem clearly and provide effective solutions.
Escalate unresolved issues to the concerned department or supervisor.
Follow up on pending cases to ensure timely resolution.
Maintain a customer-centric approach in all interactions.
3. Documentation & Reporting
Record details of customer interactions in the CRM system accurately.
Update customer profiles with relevant data and case histories.
Maintain proper logs of complaints, inquiries, and resolutions.
Submit daily, weekly, and monthly reports to the team leader.
4. Process Adherence & Quality Compliance
Follow company policies, scripts, and standard operating procedures (SOPs).
Ensure 100% compliance with quality standards and performance metrics.
Maintain confidentiality while handling customer and company information.
Participate in audits and feedback sessions to improve service delivery.
5. Collaboration & Continuous Improvement
Work closely with team members, supervisors, and other departments
to resolve issues quickly.Looking to get Placed? Try our Placement Guarantee Plan
Share customer feedback and suggestions with the management team.
Participate actively in training sessions and upskilling programs.
Contribute ideas for process improvement and efficiency enhancement.
More information about this BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process job
- What are the job requirements to apply for this BPO Voice Process job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process position?
- Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.
Skills
Customer SatisfactionQuality ComplianceService DeliveryDeliveryBpoVoice ProcessIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
06 Nov 25, 03:11 PM IST
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